Lekkerbroe

Privacy Policy

Effective Date: August 16, 2025
Last Updated: August 16, 2025

Welcome to Lekkerbroe! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using our platform, you consent to the data practices described in this policy.

1. Information We Collect

Personal Information

We collect information you provide directly to us, including:

Account Registration:

  • Full name (first and last name)
  • Email address
  • Password (encrypted)
  • Phone number (optional, used for payment processing)
  • Profile photo (optional)

Order Information:

  • Contact details for video orders
  • Business information and requirements
  • Payment information (processed securely via PayToday)
  • Tracking preferences

Testimonial Data:

  • Customer name
  • Review text and ratings
  • Customer photos
  • Business information

Technical Information

We automatically collect certain information when you use our services:

Device & Browser Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Screen resolution and device capabilities

Usage Data:

  • Pages visited and time spent
  • Click patterns and navigation paths
  • Feature usage and preferences
  • Error logs and performance data

Session Information:

  • Login/logout times
  • Session duration
  • Multiple device sessions
  • Browser session management

File & Content Data

Uploaded Content:

  • Product images and brand assets
  • Asset usage descriptions
  • Sponsor artwork files
  • File metadata (size, type, upload time)

AI Consultation Data:

  • Video requirement conversations
  • AI-generated responses and recommendations
  • Project specifications and briefs
  • Creative preferences and feedback

2. How We Use Your Information

Service Provision

  • Create and manage your user account
  • Process video orders and sponsorship purchases
  • Generate AI-powered video advertisements
  • Facilitate sponsorship marketplace transactions
  • Provide customer support and communications

Communication

  • Send order confirmations and status updates
  • Notify about new sponsorship opportunities (if opted in)
  • Respond to contact form submissions
  • Send administrative notifications and updates
  • Provide customer support responses

Platform Improvement

  • Analyze usage patterns to improve services
  • Monitor platform performance and security
  • Develop new features and functionality
  • Optimize AI consultation system
  • Enhance user experience

Legal & Security

  • Comply with legal obligations
  • Protect against fraud and abuse
  • Enforce our Terms of Service
  • Maintain platform security
  • Resolve disputes and provide support

3. Information Sharing & Disclosure

Service Providers

We may share information with trusted third-party service providers:

Payment Processing:

  • PayToday for secure payment transactions
  • Payment verification and fraud prevention
  • Financial reporting and compliance

File Storage & CDN:

  • Amazon S3 for secure file storage
  • Content delivery networks for performance
  • Backup and disaster recovery services

Email Services:

  • Email delivery services for notifications
  • Contact form processing
  • Marketing communication tools (with consent)

Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Protect users' rights, property, or safety
  • Investigate fraud or security issues
  • Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to appropriate privacy protections.

4. Data Storage & Security

Storage Locations

  • Primary servers hosted in secure data centers
  • File storage via Amazon S3 with encryption
  • Database backups in multiple geographic locations
  • Session data stored securely with encryption

Security Measures

  • SSL/TLS encryption for data transmission
  • Encrypted password storage using industry standards
  • Regular security audits and updates
  • Access controls and authentication systems
  • Monitoring for unauthorized access attempts

Data Retention

  • Account data retained while account is active
  • Order data retained for business and legal requirements
  • File uploads retained according to service needs
  • Session data automatically expired based on settings
  • Deleted account data purged according to legal requirements

5. Cookies & Tracking Technologies

Essential Cookies

  • Session management and authentication
  • Shopping cart and order processing
  • Security and fraud prevention
  • Platform functionality and preferences

Analytics & Performance

  • Website usage statistics and analytics
  • Performance monitoring and optimization
  • Error tracking and debugging
  • User experience improvements

Cookie Management

  • Most browsers allow cookie control through settings
  • Disabling essential cookies may impact functionality
  • Third-party cookie policies apply for integrated services
  • Regular cookie policy updates reflect changes

6. Your Rights & Choices

Account Management

  • Update personal information and preferences
  • Change password and security settings
  • Upload or remove profile photos
  • Manage notification preferences

Data Access & Control

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Export your data in portable formats

Communication Preferences

  • Opt out of promotional emails
  • Manage sponsorship opportunity notifications
  • Control order update communications
  • Adjust contact preferences

Session Management

  • View active browser sessions
  • Log out of other devices remotely
  • Manage two-factor authentication
  • Control session timeout settings

7. Testimonials & Public Information

Testimonial Display

When you submit a testimonial:

  • Only your provided name, review, and photo are displayed publicly
  • Order details and contact information remain private
  • Testimonials may be featured on our website and marketing materials
  • You can request removal of approved testimonials

Public Sponsorship Information

  • Approved sponsor artwork displayed with videos
  • Business names may be visible in sponsorship context
  • Sponsorship details kept confidential unless explicitly agreed

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will take steps to delete the information promptly.

9. International Users

Our services are operated from and governed by the laws of Namibia. If you access our services from other jurisdictions, you consent to the transfer and processing of your information in Namibia.

10. Third-Party Links & Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

11. Data Breach Notification

In the event of a data breach that may compromise your personal information, we will:

  • Investigate and assess the breach promptly
  • Notify affected users as required by law
  • Take steps to mitigate potential harm
  • Implement additional security measures as needed

12. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect:

  • Changes in our services or practices
  • Legal or regulatory requirements
  • Industry best practices
  • User feedback and requests

We will notify users of significant changes via:

  • Email notifications to registered users
  • Website announcements
  • In-app notifications where applicable

13. Contact Information

Privacy Questions

If you have questions about this Privacy Policy or our data practices:

Email: info@lekkerbroe.com
Subject Line: Privacy Policy Inquiry
Website: lekkerbroe.com/contact

Data Requests

For data access, correction, or deletion requests:

Email: info@lekkerbroe.com
Subject Line: Data Request
Include: Account email and specific request details

Security Concerns

To report security issues or concerns:

Email: info@lekkerbroe.com
Subject Line: Security Concern
Response Time: We aim to respond within 24 hours

14. Consent & Agreement

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Lekkerbroe
Committed to protecting your privacy while delivering lekker great service! 🔒

Last Updated: August 16, 2025